Frequently Asked Questions

Shipping

  • Do you offer shipping by mail?
    • Yes, of course! Our shipping costs are calculated at checkout, and the cost will depend on the overall order's weight and the delivery service chosen.
  • Do you offer local delivery?
    • At this moment, we only offer mail delivery.
  • Do you offer store pickup?
    • We do not, as we are only an online store.
  • What are your costs for shipping by mail?
    • The shipping cost is determined by the weight of your order and the products. The cost will be automatically reflected in your final cost of purchase.
  • How long will it take to receive my order?
    • It can take up from 7 to 14 days for USPS to deliver your order.
  • What shipping service do you use?
    • Our main shipping service is USPS.
  • To which countries and/or towns do you send your products?
    • For now, we only ship to Puerto Rico and the United States.
  • Do you offer international shipping?
    • Unfortunately, we do not.

Returns

  • What is your return policy?
    • Customer satisfaction is important to us. In case of loss, damage items or wrong shipments our commitment is to resolve it as soon as possible.
  • What would be the steps to follow if I want to make a change to my order?
  • What would be the steps to follow if I do not receive my order?
    • If you have not received your order within 7 to 14 business days, please email us at info@glowlemonade.com.
  • What would be the steps to follow if I receive my order defective or damaged?
  • What products can be returned?
    • None of our products can be returned.
  • What products can be exchanged for another?
    • None of our products can be exchanged unless it is an error from our end.
  • How do I contact you if I can't find the answer to my questions here?